Reservation Policies – Costa Rica Tours

All reservations must be made in advance and are subject to availability.
To confirm any tour, full payment (100%) of the total reservation amount is mandatory.
Partial payments, pending balances, or payments on the day of the tour are not accepted.
Payments must be made only through the authorized payment methods provided by Costa Rica Tours.
Once full payment is received, an official written confirmation with all tour details will be sent.

Cancellations made with 30 days or less prior notice to the tour date are eligible for a 50% refund of the total amount paid.
Cancellations made with 15 days or less prior notice to the tour date are non-refundable (0% refund).
All cancellation requests must be submitted in writing through Costa Rica Tours’ official communication channels.
Approved refunds will be processed within a reasonable timeframe and may be subject to administrative or banking fees.

If the client does not show up at the designated meeting point on the scheduled date and time, no refund will be issued.
Late arrivals that prevent participation in the tour will be considered a no show.

Requests to change the tour date or service are subject to availability and must be made in advance.
Costa Rica Tours reserves the right to apply additional charges if the requested change generates extra operational or logistical costs.

Tours operate under normal weather conditions; rain is not considered a valid reason for cancellation.
In the event of extreme weather conditions, force majeure, or operational circumstances beyond our control, Costa Rica Tours reserves the right to reschedule the tour or issue a credit, as applicable.
Wildlife sightings are not guaranteed, as animals live in their natural habitat.

Clients are responsible for following the guide’s instructions and complying with all safety regulations.
Clients must inform Costa Rica Tours in advance of any medical conditions, physical limitations, or dietary restrictions.
Costa Rica Tours is not responsible for lost, forgotten, or damaged personal belongings during the tour.

By making full payment and confirming a reservation with Costa Rica Tours, the client automatically agrees to all Reservation Policies, Cancellation Policies, and General Conditions outlined above.

Reservation & Cancellation Policy